Terms and Conditions of Booking

Contract

The contract is between the owner of the property (the Owner) and the person making the reservation (the Guest). The property is to be occupied only by the persons notified to the Owner and for vacation purposes only. The Guest and the members of the Guest’s party also agree not to use the property for any commercial or illegal purpose, including subletting, this will result in the immediate termination of the contract and the immediate departure of the Guest and the Guest’s party.

Acceptance

By confirming the reservation details (and payment) and by agreeing to these terms and conditions, the Guest is making an offer to rent a vacation rental property for the period and cost agreed which, if accepted, will result in a binding contract between the Guest and the Owner.

Payment

Payments are made by the Guest in full at the time of booking. Payments are required in order to confirm your booking. The balance may be refunded if the Guest cancels their booking at least 6 weeks before check-in. Payments may show up on your bill as ‘Tucking Mill’ or ‘Bath Self-Catering’ depending on where you booked. Overdue payments may lead to your booking being cancelled by the Owner.

Arrival & Departure

The Guest and their party must arrive for check-in between 4pm and 8pm, GMT Time, and depart the property by 10.30am – unless a special case is agreed between the Guest and the Owner prior to the Guest’s arrival. Failure to adhere to these times can result in additional rental charges plus a fee for delayed or hindered access to the property by housekeeping.

Conditions of Occupancy

During the occupancy the Guest agrees to have full consideration for the residents of neighbouring properties and not to cause any distress by generating excessive noise or antisocial behaviour, the Owner can refuse the Guest or any member of the Guest’s party entry or continued occupancy of the property if the Guest, or the Guest’s party, are behaving antisocially, illegally or if any damage has been or is likely to be caused. These actions will be treated as cancellation by the Guest and the Owner will not be liable for any refund of payments paid, additional costs of not being able to stay at the property and under no obligation to find the Guest alternative accommodation. Furthermore, as the properties are all self-catering accommodation, it is expected that the Guest leaves the property in the same of condition as when they arrived.

Care of the Property / Breakage & Damage

The Guest is responsible for leaving the property clean and tidy. The Guest is also responsible for any loss, breakage or damage. Any breakage or damage, however minor, must be reported immediately by the Guest to the Owner, who will make the appropriate charge for repair or replacement. The Guest will be responsible for the cost of any excessive cleaning that may be required (£40).

Children and Extra Beds

Children are allowed to stay at our properties (see Children Notice below). Up to two children or adults are charged an extra £40 per person per night for use of extra beds should they need them. This is subject to the availability of extra beds or sofa beds in each respective property, so please read the property details carefully prior to making a booking. There is no capacity for cots in any of the properties.

Children Notice

Of course we welcome them and self catering is ideal for families. But toddlers come entirely at your responsibility as the stairs on Brooks’ View and Fishermen’s Retreat are steep and the river is deep and not fenced. Under current circumstances please bring your own baby equipment .

However, if the Guest is happy to accept full liability for the safety of their children during the stay then the Owner would be more than happy to welcome the Guest and their children.

Utilities, Taxes, Linen & Towels

The Owner includes the charges for utilities, taxes, linen and towels in the price advertised. There are no hidden charges for utilities, taxes, linen and towels to the Guest, unless a cleaning or breakages surcharge is necessary if the property is left in an unacceptable condition.

Pets

Sorry, no pets are allowed at the property.

Damage Security Deposit

The Owner reserves the right to charge a refundable Damage Security Deposit. Where a refundable Damage Security Deposit is required the Guest will be advised at the time of booking the amount and the method of payment.

Right of Entry

The Guest must allow the Owner and/or his Agent reasonable access to the property without notice to the Guest.

Liability

The Owner shall not be liable to the Guest or any member of their party for any loss or damage to person or property arising from the rental of the property.

Non Availability of Property / Facilities / Amenities

The Owner reserves the right to alter or withdraw without prior notice facilities and/or amenities which have been advertised, where reasonably necessary due to repairs, maintenance or any other circumstances beyond their control.

Cancellation Policy

All cancellations must be made in writing to the Owner as soon as possible, by email or by post. The Guest will receive a full refund for the booking fee if the reservation is cancelled 28 days (4 weeks) prior to their stay minus a £50 administration fee. The Guest will be charged the full booking fee for any cancellation made later than 28 days prior to the check-in date.

The Owner will only cancel the Guest’s booking if the holiday let was unavailable for reasons beyond our control. In this unlikely event the Owner will first seek alternative accommodation for the Guest. If this was not possible or unacceptable to the Guest then the Owner will refund the full balance of the booking to the Guest. The Owner’s liability does not extend beyond this full refund.

Alterations or Changes to Guest Booking

Alterations to bookings must be made by the Guest in writing 28 days before the check-in date. Any alteration to a booking will incur an admin charge of £50 per change. If a Guest wishes to alter a booking later than 28 days prior the check-in date, the Guest must notify the Owner in writing as soon as possible. Any alterations to bookings within the 28 day window will be made at the Owner’s discretion. No alterations or changes to bookings may be made less than 14 days prior to check-in date and must instead be cancelled.

Reduction and No Show Policy

In the event of a no show or the Guest requests a reduction in booked nights (after arrival) the full cost of the booking is charged to the Guest.

Complaints

Any complaint must be taken up immediately by the Guest with the Owner (or their Agent) who must be afforded the opportunity to address the issue raised. The Owner (or their Agent) regrets that they cannot take up a complaint after the Guest has vacated the property.

General enquiries about these terms and conditions should be sent to holidays@tuckingmill.com.